At Mafizay, your satisfaction is our top priority. We proudly deliver premium handmade Peshawari Chappal and Kheri Chappal across Pakistan. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.

1. Return Eligibility

We accept returns for both defective and non-defective products under the following conditions:

  • The item must be unused and unworn
  • The product must be in original condition
  • The item must be returned in its original packaging
  • The return request must be made within 3 days of delivery

Returns requested after 3 days of delivery will not be accepted.

2. Free Return Shipping

We offer free returns across Pakistan.

  • A return label is included in the package
  • No additional return shipping charges apply
  • No restocking fees are charged

Customers can return the product by mail or at a designated drop-off location as guided by our support team.

3. Exchanges

We accept exchanges within 3 days of delivery.

If you need a different size or received an incorrect item:

  • The product must be unused and in original condition
  • Exchange shipping is free
  • No restocking charges apply

4. Non-Returnable Conditions

Returns will not be accepted if:

  • The product has been used or worn
  • The item is damaged due to misuse or improper handling
  • The return request is made after 3 days of delivery

5. Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 7 business days
  • Refunds will be issued via bank transfer or the original payment method (where applicable)
  • You will receive confirmation once your refund has been processed

6. How to Request a Return or Exchange

To initiate a return or exchange, please contact us at:

📧 Email: info@mafizay.com

Kindly provide:

  • Your order number
  • Product name
  • Clear photos (if item is damaged or incorrect)

Our support team will guide you through the next steps.

7. Nationwide Delivery

We offer delivery all across Pakistan. Delivery timelines may vary depending on your city and courier service availability.

This policy is applicable only for orders delivered within Pakistan.